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Privacy Policy

Last updated: 16 April 2026

1. Who we are

This Privacy Policy explains how Local Eats (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website, support portal, and related services.

Data Controller: Local Eats

Address: Third Floor, College House, Barrow-In-Furness, LA14 1NB, United Kingdom

Email: info@local-eats.co.uk

Website: local-eats.co.uk

2. Scope of this policy

This policy applies to personal data we process when you:

  • Visit local-eats.co.uk or any of our branded ordering platforms;
  • Enquire about, apply for, or operate a Local Eats franchise/licence;
  • Use our licensee support portal to raise or manage support tickets;
  • Contact us by email, phone, or through our online forms.

3. Information we collect

Depending on how you interact with us, we may collect:

  • Identity and contact data — your name, business name, email address, postal address, and phone number.
  • Account and licensee data — territory, login credentials, billing details, and franchise agreement information.
  • Support data — the content of any support ticket or message you submit, including attachments and correspondence history.
  • Customer order data (where processed on behalf of a licensee) — names, delivery addresses, contact details, and order history of end-customers using a Local Eats branded platform.
  • Technical data — IP address, browser type and version, device information, time zone setting, and operating system.
  • Usage data — pages viewed, links clicked, referring URLs, and session activity.
  • Marketing preferences — your choices about receiving marketing from us.

We do not knowingly collect special category data (such as health or political opinions) and do not knowingly collect data from children under 16.

4. How we collect your data

  • Directly from you — when you complete a form, submit a support ticket, sign a contract, or email us.
  • Automatically — through cookies and similar technologies when you use our sites (see Section 9).
  • From third parties — including payment processors, delivery partners (e.g. Uber Direct, Stuart, Nash, Shipday), and analytics providers.

5. How we use your data and our lawful basis

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following lawful bases:

  • Contract — to set up and manage your franchise/licence, process orders, provide support, and deliver the services you request.
  • Legitimate interests — to operate, secure, and improve our platform, prevent fraud, and communicate with you about your account.
  • Legal obligation — to comply with tax, accounting, regulatory, and other legal requirements.
  • Consent — for optional marketing communications and non-essential cookies. You can withdraw consent at any time.

6. Sharing your data

We share personal data only where necessary and with appropriate safeguards. Recipients may include:

  • Hosting, email, and IT service providers;
  • Payment processors and accounting providers;
  • Delivery and logistics partners;
  • Marketing, analytics, and customer-support tools;
  • Professional advisers (lawyers, accountants, auditors);
  • Regulators, law enforcement, and other authorities where required by law.

We do not sell your personal data.

7. International transfers

Some of our service providers are based outside the United Kingdom. Where we transfer personal data outside the UK, we ensure an appropriate level of protection by relying on adequacy regulations, the UK International Data Transfer Agreement, or Standard Contractual Clauses with the UK Addendum.

8. How long we keep your data

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required to comply with legal, accounting, or reporting obligations. Typical periods include:

  • Enquiries that do not become customers — up to 12 months.
  • Licensee and contractual records — for the term of the agreement and 7 years after it ends.
  • Support tickets and correspondence — up to 3 years after closure.
  • Marketing data — until you unsubscribe or after 24 months of inactivity.

9. Cookies and similar technologies

Our sites use cookies to keep you signed in, remember your preferences, measure traffic, and improve performance. You can manage or disable cookies through your browser settings. Disabling essential cookies may affect site functionality. For more detail, see our Cookie Policy.

10. Security

We use appropriate technical and organisational measures to protect your personal data, including encryption in transit, access controls, and regular reviews of our systems. No method of transmission over the internet is 100% secure; if a breach affecting your personal data occurs, we will notify you and the Information Commissioner’s Office (ICO) where required.

11. Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request erasure of your data (“right to be forgotten”);
  • Restrict or object to certain processing;
  • Request portability of data you have provided to us;
  • Withdraw consent at any time, where consent is the lawful basis;
  • Lodge a complaint with the Information Commissioner’s Office.

To exercise any of these rights, contact us at info@local-eats.co.uk. We will respond within one month.

12. Marketing

We will only send you marketing communications where you have consented or where we have a legitimate interest and you have not opted out. You can unsubscribe at any time using the link in any marketing email or by contacting us directly.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this document reflects the most recent version. Material changes will be notified to you where appropriate.

14. How to contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Local Eats

Third Floor, College House

Barrow-In-Furness, LA14 1NB

United Kingdom

Email: info@local-eats.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues: ico.org.uk.